2uul's Privacy Policy — Your data, our responsibility

1Introduction

2uul (https://2uul.biz) is an internationally licensed online gaming and betting platform serving users in Bangladesh. Protecting your privacy is not just a legal obligation for us — it is a core part of how we do business.

This privacy policy is written to help our Bangladeshi members understand it clearly. It applies to our website, mobile app, and all associated services. 2uulBy using any service, you are considered to have agreed to this privacy policy.

We take your personal information seriously. Every member's data represents a relationship of trust — and protecting that trust is our top priority.

2What Information Is Collected

2uulVarious types of information are collected when you register and use our services. The details are outlined below:

Personal Identity Information

• Full name (as it appears on your national ID).
• Date of birth — for age verification purposes.
• Current address and district.
• Mobile number and email address.
• National ID (NID) or passport number (for KYC verification).

Financial Information

• BKash, Nagad, or Rocket number.
• Bank account details (where applicable).
• Transaction history (deposits and withdrawals).

Technical Information

• IP address and device ID.
• Browser type and operating system.
• Session duration and page visit logs.
• Location data (only if you grant permission).

Gaming behavior data

• Betting history and favorite games.
• Win and loss amounts.
• Bonus claim history.

3How We Collect Your Information

2uul Your information is collected in several ways. Each method is transparent and based on your consent.

Directly from you

You provide information directly when filling out the registration form, uploading KYC documents, making payments, or contacting customer support. All such information is shared with your full knowledge.

Automatically

When you 2uulWhen you use the website or app, certain technical information is collected automatically — through cookies, web beacons, and server logs. This data is primarily used to improve platform performance.

Through third parties

Certain data may be received through payment gateways or identity verification services. In all such cases, these third parties are bound by the same strict privacy standards we uphold.

4Why and how your data is used

Collected data is used only for specific, legitimate purposes. 2uul Your data is never used beyond its stated purpose.

1. Account Creation & Management: To complete the registration process and keep your account active.
2. Identity & Age Verification: To verify that users are 18+ and to comply with KYC requirements.
3. Payment Processing: To process deposits and withdrawals securely.
4. Fraud prevention: To detect suspicious activity and maintain the security of the platform.
5. Customer Support: To resolve your complaints and queries quickly.
6. Personalized experience: To show you relevant offers and bonuses based on your preferences.
7. Legal compliance: To comply with regulatory requirements and Anti-Money Laundering (AML) laws.
8. Service Improvement: To analyze and enhance your experience on the platform.

5Data Sharing & Disclosure Policy

2uul Your personal information is never sold. In certain limited circumstances, restricted data may be shared — always to protect your interests or to meet legal obligations.

When Information May Be Shared

• Payment Processors: Necessary information is shared with bKash, Nagad, or your bank to process deposits and withdrawals.
• KYC Services: With licensed verification agencies for identity verification.
• Law enforcement: Upon a valid court order or lawful request from a regulatory authority.
• Fraud Prevention Agencies: For verification against gaming industry blacklist databases.
• Group Companies: Entities within the same corporate group — for service improvement purposes only.

In every case, a Data Processing Agreement (DPA) is in place with third parties, obligating them to adhere to the same strict privacy standards we follow.

6Cookie Policy

Cookies are small text files stored in your browser. 2uul We use different types of cookies, each serving a distinct purpose.

Cookies other than essential ones will not be activated without your consent. You can delete or block cookies at any time through your browser settings, though some features may become limited as a result.

7How long we retain your data

We retain your information only for as long as it is needed or legally required.

• Active Account Information: For as long as your account remains active.
• KYC Documents: 5 years after account closure (legal obligation).
• Financial Transaction Records: 7 years (as required under anti-money laundering laws).
• Customer Support Chat: 3 years.
• Website Logs: 1 year.
• Marketing preferences: Until you opt out.

Once the retention period ends, data is securely deleted or anonymized so that it can no longer be linked to any individual.

8Security Measures

2uul Uses industry-leading technology to protect your data. No digital system is entirely risk-free, but we take every possible measure to minimize that risk.

• SSL/TLS Encryption: 256-bit encryption across all data transmissions.
• Firewall & DDoS Protection: Multiple layers of server-level protection.
• Two-factor authentication (2FA): An extra layer of security at login.
• Regular Security Audits: Penetration testing and security reviews conducted by independent third parties.
• Access control: Only authorized personnel have access to the data they need.
• Data Backup: Regular encrypted backups stored on secure servers.

9Your Data Rights

You have several important rights regarding your personal data. 2uul These rights are fully respected.

Your Rights

• Right to access: You can submit a request to find out what personal data we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request a correction.
• Right to Erasure: In certain circumstances, you can request that your data be deleted, subject to any legal obligations we are required to meet.
• Right to Restrict Processing: You may request that your data be restricted from use for specific purposes.
• Data Portability: You may request an export of your data in a readable format.
• Right to Object: You may object to marketing communications or specific types of data processing.
• Right to Withdraw Consent: You can withdraw any consent you have given at any time.

How to Exercise Your Rights

To exercise any of your rights support@2uul.bizEmail us with the subject line "Data Rights Request". We will respond within 30 days. In complex cases, this may be extended to up to 90 days, but you will be notified in advance.

10Minors' privacy

2uul We strictly enforce an 18+ policy. No one under the age of 18 is permitted to use our platform.

• Date of birth is verified at the time of registration.
• Age is verified through the KYC process.
• If a minor's account is identified, it is immediately closed and any collected data is deleted.
• If parents suspect their child has created an account, please notify us immediately.

11Privacy Policy Updates

2uul This privacy policy may be updated as needed. When changes are made, we will:

• The "Last Updated" date at the top of this policy will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. For significant changes, fresh consent may be required.

12Contact Us

For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact us:

To file a formal data protection complaint, email us with "DPO Request" in the subject line. Our data protection team will respond within 30 days.